When customers make transactions on our website, it means they agree to comply with the payment terms set forth in this document. This policy is designed to ensure transparency, fairness, and consistency in all payment processes. Understanding and grasping these terms will help customers be more proactive in their shopping experience and in handling transaction-related issues. We always encourage customers to carefully read the content on this page before completing their orders. Any changes, adjustments, or updates to the policy will be publicly announced on the website for customers to stay informed. If there are any questions regarding the payment terms, our customer service team is always ready to assist.

1. Payment Timing and Conditions

We apply a prepaid payment method for all orders placed on the system. Full and successful payment is a mandatory condition for the order to be confirmed and processed. Any transaction with incomplete payment will not be considered a valid order and will not be recorded by the system. Customers should ensure the payment process is completed immediately after finalizing the shopping cart to avoid losing priority in purchasing the product. In case of delayed payment, the product may no longer be available or the price may change, and we are not responsible for holding the product during the customer's payment waiting time. This is to ensure fairness for all buyers and optimize order processing.

2. Accepted Payment Methods

We accept various payment methods to meet users' needs. These methods include PayPal, credit/debit cards (Visa, Mastercard, American Express, Discover) through the PayPal payment gateway. The list of available payment methods will be displayed at the payment step. Our payment system is integrated with reputable intermediary platforms, ensuring smooth, fast, and secure transactions. In some cases, the issuing bank may require additional identity verification to complete the payment, enhancing security. We do not charge any additional fees beyond the amount displayed at the order confirmation step. 

3. Payment Information Security

We prioritize protecting customers' payment information in all our activities. All transaction data is encrypted using SSL technology and complies with current international security standards. During the payment process, customers' card information is never stored on our servers. All data entry is conducted directly on the secure, certified intermediary payment platform. Additionally, we do not share, transfer, or sell customers' payment information to any unrelated third parties involved in order processing. Any unauthorized access or signs of information leakage will be investigated and handled according to applicable laws.

4. Transaction Issues

In rare cases, transactions may encounter technical errors causing customers to be charged but not receive order confirmation. In such cases, customers should keep payment receipts or screenshots of the transaction for verification. We will check with the payment processor and respond within 48 hours from receiving the information. If the error is caused by our system, customers will be refunded or their orders handled accordingly without additional fees. If the error is due to the bank or intermediary, we will coordinate support, but refund times may depend on the payment processor's policies. 

5. Order Cancellation and Rejection

Customers may request order cancellation within 6 hours from the order placement time. Cancellation requests must be sent via email with the order code and buyer verification information attached. After this time, we cannot guarantee successful cancellation as orders move to the logistics process. Furthermore, we reserve the right to refuse or cancel orders if signs of fraud, abuse of promotions, use of fake payment information, or violation of service terms are detected. In these cases, we may refund the full or partial order value depending on the situation, and notification will be sent to the registered email.

6. Commitment and Support

We commit to maintaining transparency and fairness in all payment processes to ensure customer satisfaction and peace of mind. Payment information is always publicly available and regularly updated for easy tracking. If customers face any difficulties with transactions or need advice, please contact us via: