This Frequently Asked Questions (FAQs) section is designed to help you quickly find answers to common issues when shopping at Vekomart. If you cannot find the answer you need, please contact our customer support team at [email protected] for further assistance.

Q1. Can Halloween products be used both indoors and outdoors?

Most products in our Halloween collection are designed to be suitable for both indoor and outdoor spaces. However, to ensure the product maintains its appearance and quality over time, we recommend displaying them in covered areas such as porches or doorways to avoid direct exposure to heavy rain or prolonged strong sunlight.

Q2. Can I reuse Halloween products for the following year?

Yes. We understand that Halloween decoration is not just a moment in a season but a recurring experience every year. Therefore, all our products are designed to be durable and suitable for multiple uses if properly maintained:

  • After use, gently remove dust using a soft or damp cloth.
  • Ensure the product is completely dry before packing it into sealed boxes or bags.
  • Avoid folding or placing heavy objects on items like LED lights or wooden hanging boards to prevent breakage, cracks, or dents.
  • Store the items in a dry, well-ventilated place, away from direct sunlight and high humidity.

With proper care, you can enjoy the Halloween atmosphere from your favorite decorations for many years.

Q3. Can I order products with custom colors or sizes?

Currently, all products on the website are designed and produced as default models to ensure consistency in quality and appearance. Therefore, we do not support custom orders regarding color, size, or personalized designs.

However, our collection offers a diverse range of styles—from classic to unconventional—making it easy for you to find products that fit your space and decorating style. 

Q4. How do I know if a product is in stock or out of stock?

Product availability is updated in real-time on the website. If the "Add to Cart" button is visible, it means the product is available for purchase. If the product is temporarily out of stock, the system will automatically show the status as "Out of Stock".

Q5. Does the website accept orders from outside the USA?

Unfortunately, we currently only serve customers within the United States (all 50 states) and do not ship to international addresses or military addresses such as APO/FPO/DPO.

Q6. How long will it take to receive my order after placing it?

We understand customers want to receive their orders promptly to prepare their Halloween decorations properly. The estimated delivery times are:

  • Order processing time: 1–2 business days.
  • Shipping time: 5–7 business days, depending on location and carrier (UPS or USPS).
  • Total delivery time: 6–9 business days (excluding Saturdays, Sundays, and public holidays).

Note: During peak seasons like late October, delivery might be delayed. We encourage you to order early to ensure timely arrival.

Q7. I don't like the product after receiving it — can I return it?

We regret if you are not satisfied with the product. However, due to the seasonal nature of decoration products, we only accept returns or refunds if the product is defective, lost during shipping, incorrect based on the order, or significantly different from its description.

If your product has any of these issues, please contact customer service within 30 days of receipt and attach clear photos for support.

Q8. Can I change or cancel my order after placing it?

You can request changes or cancellation within 6 hours from the order placement time. Please send an email to our support team with your order ID and detailed request.

After 6 hours, the order will be processed and packed, so we regret that we cannot intervene. Therefore, please contact us within this timeframe for optimal support.

Q9. What payment methods are accepted?

You can pay using popular and secure payment methods in the USA:

  • Credit/Debit cards: Visa, Mastercard, American Express, Discover.
  • PayPal, which offers fast and secure payment options.

All transactions are processed through the secure PayPal payment gateway, ensuring customer rights and privacy protection.

Q10. How is the shipping fee charged?

We apply a flat shipping fee of $6.99 per order, regardless of the number of products. This fee simplifies the payment process and ensures your products are safely shipped through reliable partners like UPS or USPS.

The shipping fee is clearly displayed on the cart and checkout pages with no hidden charges.

Q11. Where can I check the status of my order?

Once your order has been shipped, our system will send a confirmation email with a tracking number. You can check the shipping status at any time by entering the tracking number on the Order Tracking page on our website. If you do not receive a confirmation email, please check your spam or junk folder, or contact our customer support team for prompt assistance.

Q12. Does the product come with batteries or accessories?

Depending on the specific product, some decorative items (especially those with LED lights or lighting effects) may require batteries. Information on whether batteries are included will be clearly stated in the product description on our website.

If the product requires installation or comes with accessories such as hanging cords, adhesive hooks, batteries, etc., these details will also be listed to help you prepare before use. 

We recommend carefully reading the product description and user instructions before placing an order to ensure it meets your needs.