We always striving to ensure your order is processed and shipped as quickly and safely as possible. Once your order has been dispatched, you will receive a confirmation email from our system, which includes your tracking number.

You can use this tracking number to check your shipping status at any time by entering it in the field below.

Enter your tracking number:

Important Notes When Tracking Your Order

  • A tracking number is different from your order number. Please make sure you're using the tracking number provided in the confirmation email.
  • In some cases, tracking information may take 24 to 48 hours to update in the courier's system. If you've just received the shipping confirmation, please wait a bit before checking the tracking status.

Frequently Asked Questions

1. I entered my tracking number but no information appears?

Please double-check to ensure you entered the tracking number, not your order number. Try again after a few hours if you just received your shipping confirmation email — the tracking system may not have been updated yet.

2. My tracking shows "Delivered" but I haven't received my package?

Sometimes, carriers mark a package as "Delivered" before it actually reaches you (due to early system updates). Please allow 1–2 more business days, or contact the shipping provider directly for clarification. If your package still hasn't arrived, feel free to contact us and we'll assist with verifying the delivery.

3. I lost my tracking number — what should I do?

Search your email box (look for keywords like "tracking number" or "shipment confirmation"). If you can't find it, please contact our customer support team with your order number or the phone number you used to place the order, and we'll help you retrieve the tracking information.

Contact Customer Support

If you experience any issues related to shipping (lost packages, delays, incorrect information, etc.), don't hesitate to reach out to our support team: