Thank you for shopping with us! We are committed to providing a convenient, fast, and transparent shopping experience. Please review the detailed shipping policy below before placing your order. Our Shipping Policy covers the following key areas:

  1. Shipping Coverage
  2. Order Processing & Delivery Time
  3. Shipping Carriers
  4. Shipping Fee
  5. Order Tracking
  6. Factors That May Affect Delivery Time
  7. Frequently Asked Questions (FAQs)
  8. Customer Support

1. Shipping Coverage

We only provide shipping service within the United States.

Note: We do not ship to military addresses such as APO, FPO, or DPO.

2. Order Processing & Delivery Time

Processing Time: 1–2 business days (excluding Saturdays, Sundays, and public holidays).

Shipping Time: 5–7 business days.

Estimated Total Delivery Time: 6–9 business days from the date of successful order placement.

Note: During peak seasons (e.g. Halloween, New Year, public holidays, or major promotional events), both processing and shipping times may be extended beyond the usual timeframe.

3. Shipping Carriers

We partner with reliable shipping carriers, including:

  • UPS (United Parcel Service)
  • USPS (United States Postal Service)

The carrier will be automatically selected based on your delivery location and the type of product to ensure fast and secure shipping.

4. Shipping Fee

A flat shipping fee of $6.99 is applied to every order, regardless of the delivery location within the U.S. This fee is clearly displayed at the cart and checkout pages. There are no hidden fees or additional charges.

5. Order Tracking 

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Note: Tracking information may not be available immediately. Please allow 24–48 hours after receiving the confirmation email before checking your order status.

If you do not receive a tracking number:

  • Please check other folders in your email such as Spam, Promotions, or Social.
  • If you still cannot find your tracking number or are experiencing issues, please contact our customer support team for timely assistance.

6. Factors That May Affect Delivery Time

While we do our best to ensure your order is delivered on time, certain factors beyond our control may cause delays, such as:

  • Severe weather conditions (storms, snow, floods, etc.).
  • Natural disasters or emergency situations.
  • Internal issues from the shipping carrier (UPS/USPS).
  • Sudden spike in order volume during peak seasons (holidays, major sales, etc.).
  • Incomplete or inaccurate delivery address.
  • Remote or hard-to-access delivery locations.
  • Technical issues during order processing.

In such cases, we will work closely with the shipping carrier to resolve the issue and inform you promptly if there are any changes to the delivery schedule.

7. Frequently Asked Questions (FAQs)

Q: Can I change my shipping address after placing an order?

Yes, we allow order changes or cancellations within 6 hours of placing your order. Please contact us within this timeframe to request updates to your order information.

Q: My tracking number isn't working or can't be found. What should I do?

Please check your order status using the tracking number. If it's past the estimated timeframe and you haven't received your order, your shipment may have been delayed. Please wait an additional 3–5 business days, and if it still hasn't arrived, contact us so we can investigate with the shipping carrier.

Q: Can I choose the shipping carrier myself?

Currently, we do not support manual selection of shipping carriers. The system automatically selects between UPS or USPS based on your delivery location and the type of order for optimal delivery efficiency.

Q: Is free shipping available?

All orders are subject to a flat fee of $6.99. If there are free shipping promotions, they will be clearly announced on our website or promotion page.

8. Customer Support

If you have any questions about shipping or need help tracking your order, please don't hesitate to contact us:

Pro Tip: Save your order confirmation email and tracking number so you can easily check the delivery status at any time!