By accessing and using our website, customers acknowledge that they have read, understood, and agreed to comply with all the terms of service outlined in this document. These terms apply to all transactions, services, and activities conducted on our website.

1. Customer Experience on the Website

We are committed to providing complete, accurate, and transparent information about our Halloween decoration products, including detailed descriptions, high-quality images, and clear pricing. This information is regularly updated to help customers easily select products that best meet their needs and preferences. All descriptions are intended to give customers a comprehensive and truthful overview of the products. Additionally, our customer support team is always available via email and contact forms to answer any questions during the browsing and ordering process. We utilize technology to store customers' purchase history and preferences to personalize their experience, offering relevant suggestions and promotions. Our goal is to create a convenient, secure, and friendly online shopping journey. 

2. Safe Ordering and Payment Process

Our ordering process is designed to be straightforward and user-friendly, enabling customers to easily select products, add them to their cart, and enter necessary information to complete their orders. Before proceeding to payment, customers are asked to confirm their information to ensure accuracy and avoid errors. We offer multiple payment options including PayPal, credit/debit cards (Visa, Mastercard, American Express, Discover) via the PayPal payment gateway. We apply data protection measures such as SSL encryption and multi-factor authentication to ensure secure transactions. Upon successful payment, customers will receive an order confirmation email containing all relevant details.

3. Shipping Commitment and Delivery

We promise a fast, transparent, and convenient shipping experience. Our service is limited to the United States and does not deliver to military addresses such as APO, FPO, or DPO. Order processing takes 1–2 business days, and shipping time is 5–7 business days, totaling approximately 6–9 business days from order confirmation. During peak seasons like Halloween or holidays, delivery times may be extended. Shipments are sent via trusted carriers such as UPS or USPS with a fixed shipping fee of $6.99 per order, with no additional charges. Customers will receive a tracking number by email after shipment. If you do not receive the tracking information, please check your Spam folder or contact our support team. Delivery times may be affected by external factors such as severe weather, difficult delivery locations, or high order volumes during peak seasons, and we will provide timely updates if any delays occur.

4. Return, Refund & Warranty Policy

We protect customers' rights with a clear return and refund policy. Customers may request exchanges or refunds if products are misdescribed, defective, incorrect, or lost during shipping. Requests must be submitted within 30 days of receipt, with products in original, unused condition, including packaging and receipts. To initiate a request, customers should email order details and photos of the defective product to [email protected]. Upon verification, we will offer a replacement or full refund (including initial shipping fees). Refunds typically take 3–5 business days depending on the bank or payment service.

5. Privacy & Data Protection

We are committed to protecting customer privacy and personal information in compliance with applicable US laws. All data collected, including contact, address, and payment details, is used solely to process orders and improve services. Information is not shared with third parties except trusted shipping and payment partners authorized by the customer. Transaction data is encrypted and securely stored using advanced technologies such as SSL and intrusion prevention systems. Customers have the right to access, update, or request deletion of their personal information by contacting our support team. We respect each customer's privacy and take all necessary measures to safeguard personal data.

6. Transparency & Dispute Resolution

We commit to transparency in all business operations, clearly publishing policies on pricing, payment, shipping, and returns. All relevant information is promptly updated on the website for easy reference. Customers with complaints or concerns may contact us through our support channels. We process complaints swiftly, honestly, and fairly, with a response time of 48 hours upon receipt. In case of disputes, we will strive to negotiate and resolve issues within our capacity, and assist customers in accessing legal authorities if needed. We believe transparency and accountability are foundational to building long-term trust with customers.

7. Legal Compliance & Consumer Protection

Our operations comply fully with US laws governing e-commerce and consumer rights protection. All business activities are conducted transparently, fairly, and ethically without any fraudulent or misleading behavior toward customers. We emphasize protecting customers' rights in every transaction and service provided. If fraudulent activities such as falsified information, fake payment methods, or abuse of promotional policies are detected, we reserve the right to cancel or refuse orders without prior notice. Legal contact information and complaint guidelines are clearly published for customer reference. Our commitment is to prioritize customer rights in all decisions.

8. Limitation of Liability & Force Majeure

We are not liable for losses or damages arising from causes beyond our control, including but not limited to natural disasters epidemics, third-party service interruptions, or unforeseen technical failures. In such cases, we will strive to resolve issues and promptly inform customers. Force majeure refers to unforeseeable and unavoidable events directly affecting our ability to provide services. Rights and obligations of the parties will be adjusted according to applicable laws. The company reserves the right to modify, suspend, or terminate services with reasonable prior notice to customers.

9. Updates to Terms & Customer Notifications

We reserve the right to update, amend, or supplement these terms of service at any time to reflect operational or legal changes. Updates will be publicly posted on the website and notified via email to registered customers or those who have made transactions. Customers are responsible for reviewing updates to understand and comply with the latest terms. If customers disagree with changes, they may immediately stop using the service. Continued use of the website after updates constitutes acceptance of the new terms. Updated terms take effect upon publication unless otherwise specified. We encourage customers to regularly review updates to ensure their rights and obligations are upheld. Any questions about updates can be directed to our customer support.

10. User Responsibilities & Legal Usage Policy

By using our website, customers agree to comply with all applicable US laws and these terms. Users are prohibited from using the site for unlawful purposes, harming third-party rights, or disrupting normal website operations. Use of illegal software, tools, or methods to interfere with our system is strictly forbidden. Violations may result in account suspension or deletion and potential reporting to authorities. Customers must respect intellectual property rights of our company and related parties, refraining from unauthorized copying, use, or distribution of content, images, or trademarks. This policy protects a safe and healthy shopping environment for all users.

11. Customer Support & Contact Channels

We prioritize customer satisfaction and are ready to assist with any question regarding the Terms of Service. Please contact us via: